Counselling Services How to Register a Complaint

How to Register a Complaint

Harassment Complaints:

If you feel that you are being harassed and need to report the matter, it can be done verbally (informal complaint) or in writing (formal complaint) simply by using any one of the following available routes/channels:-
  • School Authorities (Student Advisor/HoD/female faculty/focal person)
  • Harassment Complaint Cell at C3A

        Contacts:   051-9085-1579
                             051-9085-1571
        Email:         [email protected]
  • NUST Anti-Harassment Helpline : 0309-8883366
Procedure for lodging Complaints
  1. Complaint can be lodged formally or informally.
  2. In case of an informal complaint, you can verbally report to any of the above channels regarding harassment i.e. designated members of your school, harassment complaint cell at C3A or NUST Anti-Harassment Helpline.
  3. For an informal complaint, an informal action will be taken by the higher authorities to resolve the issue between the two parties.
  4. In case of Formal complaint, you will have to lodge a written report to any of the above channels i.e designated members of your school, harassment complaint cell at C3A or NUST Anti-Harassment Helpline.
  5. For a formal complaint, an inquiry committee will be formulated and the investigation process will be completed within 30 working days. Recommendations will then be sent to the Competent Authority for implementation.
  6. Implementation of decision will be within 07 days of receipt of recommendations by the Competent Authority.
 

Confidentiality   

The entire process remains assuredly confidential. Special care is taken to abide by personal, social and professional norms. The dignity and sensibility of those involved are safeguarded at all times.